Employee Name:____________________________________

Start Date:_______________

Review Date:_____________

Current Position on Team:____________________________

How Long in this Position:___________________________

SECTION A – TECHNICAL HABITS

RATING

SCORE

SECTION B – BEHAVIORAL HABITS

RATING

SCORE

1.        Adherence to "Top to Bottom – Back to Front, Left to Right"

1.        Dependability

"Early, rather than late."

2.        Always wears the apron and keeps it properly equipped

2.        Reliability

"Ready to go, not a No Show."

3.        Glass Cleaner Spray Bottle in Left Apron Loop – All Purpose Cleaner in the Right Apron Loop

3.        Disposition

"Sunny and bright, not moody and trite."

4.        Never leaves spray bottles or apron tools on the counter; always places them back in the apron

4.        Responsible

"Careful, thoughtful and thorough."

5.        "One Trip Around the Room"  "Don't Retrace Your Steps"

5.        Integrity

"Stealing even a Coke is a big 'nope'."

6.        "Work Smarter – Not Harder"

6.        Caring

"About work habits, job, company, team members, clients & self."

7.        "Work Safely – Avoid Accidents"

7.        Quality Conscious

"About doing the right thing, and doing the thing right."

8.        Think EFFICIENCY – Not Speed

Work EFFICIENTLY – Not Faster

8.        Pride of Work

"About being the very best at the job, no matter what the job."

Current Status

Mastered Habit

Satisfactory Habit

Needs Improvement

Unsatisfactory Habit



Score

+ 5

+ 2

– 5

– 10

9.        Good Team Player

"Understands that teamwork is key to efficiency & effectiveness."

10.        Dedicated

"Always ready, willing and able to go the extra mile."

TECHNICAL HABITS TOTAL SCORE

BEHAVIORAL HABITS TOTAL SCORE

Perfect Score on Technical Habits

Good Score on Technical Habits

Minimum Acceptable Technical Habits Score

= 40   Points

= 28+ Points

= 16   Points

Perfect Score on Behavioral Habits

Good Score on Behavioral Habits

Minimum Acceptable Behavioral Habits Score

= 50   Points

= 35+ Points

= 20   Points

SUBJECT MATTER

Rating

Score

SECTION C – VACUUM CLEANER USE, CARE AND MAINTENANCE

The vacuum cleaner and its tools

Proper carrying and vehicle storage/transportation procedures

Bag removal and replacement procedures

Checking for maximum continuous suction

Avoiding accidents with the vacuum

Minimizing wear and tear

Preventative maintenance procedures

Troubleshooting and repair

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION C:        Perfect = 40         Good = 28+        Minimal = 16 (with no "-10's")

SECTION C COMMENTS:

SECTION D – CLEANING PRODUCTS

The chemical cleaning products we use

Chemical products we avoid using, or use sparingly

Understanding the MSDS sheets

Proper dilution and mixing of concentrated products

Products which are used undiluted/straight from the container

The purpose and use of each product

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION D:        Perfect = 30         Good = 21+        Minimal  = 12 (with no "-10's")        

SECTION D COMMENTS:

SECTION E – TOOLS & EQUIPMENT

Organization and use of the cleaning apron

Organization and use of tray caddies

Gloves – when to use them

Back brace & Knee pads – when to use them

Proper dusting techniques

Efficient use and care of professional tools, equipment and supplies

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION E:        Perfect = 30         Good = 21+        Minimal  = 12 (with no "-10's")        

SECTION E COMMENTS:

SUBJECT MATTER

Rating

Score

SECTION F – CLEANING THE BATHROOM

Sink

Tub

Toilet

Shower walls

Shower doors (inside and out) and runners

Mirrors

Vanity/medicine cabinets

Floors

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION F:        Perfect = 40         Good = 28 +        Minimal  = 16 (with no "-10's")        

SECTION F COMMENTS:

SECTION  G – THE KITCHEN

Cupboards, counter tops and fingerprints

Sink and counter top problems

Refrigerator (inside and outside)

Stove top and front

Toaster, toaster oven, can opener, microwave, etc.

The floor

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION G:        Perfect = 30         Good = 21 +        Minimal  = 12 (with no "-10's")        

SECTION G COMMENTS:

SECTION H – DUSTING,  POLISHING AND VACUUMING

Managing cleaning cloths

Cobwebs, fingerprints, dust rings and wall marks

Pictures, window glass and mirrors

Polishing/dusting tables Book shelves, wall units,  and cabinets

TV, VCR, stereo and computer equipment

Drapes, window frames and mini-blinds

Vacuuming floors, furniture, stairs and throw rugs

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION H:        Perfect = 35         Good = 24 +        Minimal  = 14 (with no "-10's")        

SECTION H COMMENTS:

SECTION I – SPECIAL ASSIGNMENTS

First-time and one-time cleanings – Mastering the difference

Cleaning inside the oven and refrigerator

Window cleaning

Cleaning chandeliers

TOTAL  SCORE THIS SECTION

SCORING LEVEL SECTION I        :Perfect = 20         Good = 14 +        Minimal  = 8  (with no "-10's")        

SECTION I COMMENTS: