What is an FSR?

FSR is a position on our team.. It stands for “Field Support Representative”.

What role do they fill on our team? What do they do?

Field Support Representatives “Support the Field”. The “Field” all people and activities related to the cleaning of clients homes. So they support the clients and the technicians.

How do they offer support? What do they DO and NOT DO?

  • What they DO:
    • Book cleanings; add cleanings to the schedule.
    • Handle problems when clients call
    • Help techs find information; PMC processes, address, client info, policies.
    • Aid communication between client, tech, and Lead Trainer; positive and negative reviews, adding notes to jobber from techs/clients, schedule changes, attendance issues.
    • Offering positive words of encouragement
  • What they DON’T DO
    • Cleaning
    • Booking the next appointment in the home
    • Handling problems that arise in the home while cleaning
    • Offering suggestions on how to clean. (May refer techs to PMC book if possible)

High Quality, Professional Service, & Awesome Customer Support. Hand picked, highly trained, professional employees.

Your Satisfaction is 100% Guaranteed

The Green Frog Proven Process
Every one of our Cleaning Technicians follows our Green Frog Proven Process. Over years of experience we have found the most efficient way to clean
everything in your home. Our goal is to WOW you with outstanding treatment and make your life easier.
Friendly Walkthrough
Friendly Walkthrough
  • Friendly Hello
  • 24+ priorities checklist
  • Plan your clean
Perfect Cleaning
Perfect Cleaning
  • Follow our GFC Training Methods
  • Use GF approved products
  • 57 Point Quality Control Checklist
Follow Up
Follow Up
  • Friendly Goodbye
  • Satisfaction Survey within 24 hours
  • 100% Guaranteed