Move-In Cleaning Checklist: Room-by-Room Guide for a Fresh Start
Moving into a new place is exciting, but before you start unpacking, there’s one thing
Green Frog Privacy Policy
INTRODUCTION TO OUR PRIVACY POLICY
At Green Frog Cleaning (the “Company” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In e-mail, text and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, which provides dedicated non-browser-based interaction between you and this Website.
- When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
ON MOBILE APP
1. Information We Collect
We collect the following types of data to enhance our services:
a) Information You Provide Directly
Name, email address, phone number, and other account details.
b) Automatically Collected Information
Device Information (Model, OS version, Unique Device ID).
Usage Data (How you interact with the app).
c) Location Data
Foreground Location Access: To track service provider arrival and calculate distance.
Background Location Access: To provide continuous tracking for accurate service availability, even when the app is closed.
Note: Location data is only used for service functionality and is never shared with third parties for advertising purposes.
It does not apply to information collected by:
- us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
- any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of our Website, including information:
- by which you may be personally identified, such as name, postal address, e-mail address, telephone number or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW (“personal information”);
- that is about you but individually does not identify you, and/or
- about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies.
- From third parties, for example, our business partners.
INFORMATION YOU PROVIDE TO US
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
- Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES.
Some content or applications, including advertisements, on the Website, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To provide you with information about our services
- To provide you with notices about your account/subscription, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- In any other way, we may describe when you provide the information.
- To fulfill any purpose for which you provide it.
- For any other purpose with your consent.
- To contact you via the phone number(s) and or email address(es) you initially contacted us with or provided to us at a later time.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- Mobile phone information will not be shared with third parties/affiliates for marketing/promotional purposes.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
ACCESSING AND CORRECTING YOUR INFORMATION
You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link.
DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
SMS/Text Messaging
By providing your phone number, you consent to receive SMS/text messages from Green Frog Cleaning related to your service requests, scheduling, and customer support. Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to a message you receive from us. After you opt out, we may send you a final confirmation message. For help, reply HELP.
We do not sell or share your mobile number with third parties for their own marketing purposes. Your number will only be used in accordance with this Privacy Policy.
CONTACT INFORMATION
To ask questions or comment about this privacy policy and our privacy practices, contact via our Contact Us link.
Thank You for Visiting Green Frog House Cleaning.
Frequently Asked Questions
Our team is professionally trained, detail-oriented, and takes pride in doing the job right the first time. We show up on time, communicate clearly, and treat your home with care — so you always know you’re in good hands.
Yes. We use eco-friendly, non-toxic products that are safe for kids and pets. You can feel comfortable knowing your home is clean without harsh chemicals or strong odors.
We understand that plans change. In order to fairly utilize our service technicians and maintain service reliability to all our customers, please plan ahead and allow us at least 12 hours prior notice in cancelling your scheduled service appointment with us.
The request for cancellation or reschedule needs to happen 12 hours before the scheduled session.
Yes. Changes or cancellations within 12 hours before the appointment may be subject to a late cancellation fee.
There are $65 charges for late cancellations.
If applicable, you will be charged a cancellation fee using your current payment information.
In case our technician arrives and cannot access the property or perform the service, it will be considered a late cancellation and may attract the full $65 cancellation fee.
When the technician arrives but is unable to access the property or perform the service, it is called a no-show. This is equivalent to a late cancellation and may incur a cancellation fee.
Just cancel or reschedule using your booking link, SMS reminder, or by reaching out to our support team, provided it is done before the 12-hour window.
We provide move-in/move-out cleaning, General house cleaning, De Luxe Cleaning (spring cleaning), Regular cleaning, window cleaning, multi-unit apartment cleaning, and post-construction cleaning. All services are performed by hand-picked, highly trained professionals following our Green Frog Proven Process, ensuring consistent, high-quality results every time.
You can request a service via our Free Quote form on the website, call 888-438-1781, or email [email protected].
No, but creating an account allows you to manage bookings, track service history, and access personalized offers. You are responsible for keeping your login credentials secure.
While we aim for consistency, we cannot guarantee the same technician on every visit due to scheduling and routing changes. All technicians are trained in the Green Frog Proven Process, ensuring consistent quality every time.
During the friendly walkthrough, our technician reviews your home, identifies areas needing extra attention, and determines how much time and resources are required for a complete clean. This ensures your home gets a thorough, tailored cleaning.
We only use Green Frog-approved products, which are safe, effective, and approved for use in homes with children and pets.
If you need to cancel or reschedule your appointment, please contact us as early as possible — ideally more than 12 hours before your scheduled time.
Last-minute cancellations made with less than 12 hours notice will incur a $65 cancellation fee.
Providing notice allows us to reassign your technician to another job so they don’t miss out on work.
Yes. By providing your mobile number, you consent to receive SMS updates for appointment confirmations, reminders, and scheduling changes. Opt out anytime by replying STOP.
We accept Visa, MasterCard, American Express, Affinity Card, and PayPal. Payments are subject to authorization by your card issuer.
Your satisfaction is 100% guaranteed. Contact us within 24 hours, and we will re-clean or provide another solution to ensure your home meets our high standards.
Yes. All employees are fully vetted, insured, and trained in the Green Frog Cleaning Methods to ensure safety and professional service.
Please contact us directly first to resolve any concerns. Our Terms are governed by the laws of the United States of America.
We collect only the information necessary to provide services and never sell your data to third parties. See our Privacy Policy for details.
Yes. By submitting content, you grant us a license to display and share it, but you retain ownership of your content.
Our technicians will adjust the cleaning plan during the walkthrough to ensure heavily soiled or special areas are properly cleaned, delivering value and thoroughness tailored to your home.
Prices are estimates and may be adjusted if conditions or service requirements change. The walkthrough ensures the final time and price reflect your home’s actual needs.
The Service, content, and trademarks are owned by Green Frog Cleaning. You may not use our branding or content without written permission.
Yes. You must be 18 years or older to book or use our services.
Once your booking is complete, you will receive an email and/or SMS confirmation with your scheduled date and time. Any changes or updates will also be communicated promptly.
You can reach us via:
Phone: 888-438-1781
Email: [email protected]
Website Contact Page: greenfrogcleaning.com/contact
Quality service & peace of mind
We communicate honestly. No hidden fees and no surprises. Only quality work and trustworthy staff.
Our process makes it
easy for you
All our cleaners are
trusted & vetted
The right cleaning to
meet your needs
Friendly Professionals you can Trust
4.9
(93+)
4.5
(485+)
4.7
(196+)
4.6
(11+)
I have used several home cleaning services over the years, and I have found the staff of Green Frog Cleaning to be the most reliable, trustworthy, and courteous. The company's home cleaners (Morgan and Megan did my last cleaning) do a wonderful job Cleaning my home.
I had Green Frog do a move in cleaning on my rental and then a move in Cleaning on my condo. They did a great job and so I decided to have them come every other week for normal Cleaning. I would definitely recommend their services!
Every Cleaner that has come to my house has done an excellent job. I highly recommend this cleaning service. Guadalupe came today and did a wonderful job!
Nicole is the sweetest lady ever she is on top of her skills regarding house cleaning always 5+ My home is in good hand thanks to Ms. Nichole shes the MASTER Cleaner yep tep yep
They do a phenomenal job! I had their window cleaning and deluxe house cleaning service and both turned out great. For the house cleaning, Cassandra, Mary Lou, and Hope came out and did a spectacular job. They arrived on time, was friendly, and paid attention to small details around the house. Would highly recommend!
Got a move in cleaning from them back in January after the tenants before me left the place a bit grimey. Eddy & Madison we're friendly and prompt & did a great job taking care of all of my concerns!
Service was great! I enjoyed meeting Alex and Monica. They are polite and professional. They completed a move in cleaning and was able to get it done in a timely manner. I appreciated their professionalism and care with me and my home. Green Frog cleaning service is a service I will be using again!
Anna and Elaine did a great job cleaning my apartment. They were very careful and thorough and didn't mind that my dog kept wondering around to inspect everything they were doing 🙂 Thank you!
Service Areas For San Diego
Bonita
Granite Hills
Poway
Chula Vista
Kearny Mesa
Rancho Santa Fe
Coronado
Imperial Beach
Rancho San Diego
Carlsbad
National City
San Marcos
Del Mar
La Mesa
Santee
Downtown San Diego
Lake San Marcos
Spring Valley
El Cajon
La Presa
Solana Beach
Encinitas
Lemon Grove
Vista
Escondido
Oceanside
Valley Center
Fairbanks Ranch
Potrero
Winter Gardens
La Jolla
Fairbanks Ranch
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