Field Support Representative Job Application

To apply please email your resume to [email protected]

Location: Tijuana, BC, Mexico.

Part Time: Weekend Availability

Pay: Up to $20,433mx base plus up to $8,278mx bonus based on full time.

Job description

Part Time Customer Service Phone Support Representative Weekend Availability

Green Frog Cleaning is looking for multi-tasking, bilingual Field Support Representatives to work with us in our fast growing family run company earning up to $20,433mxn per month PLUS BONUSES (up to $8,278mxn/mo). If you are fluent in English and Spanish, have call center experience and a knack for problem solving, then this could be the perfect opportunity for you.

Join our fun-loving team of service orientated people who work across all over San Diego County delivering exceptional customer experiences. Being a people-first company, we put people at the heart of our business, our goal is to give people more time for what’s important.

As first point of contact, you will be responsible for answering incoming calls as well as making follow up calls with customers who have questions or need to schedule their next cleaning. This role will be based at our office in Tijuana and you will be required to work on site.

If you are ready to expand your experience and take on new challenges, then take a leap and apply today!

We want you if you’ve got

  • Strong communications skills in English and Spanish (speaking, reading, and writing)
  • Minimum 12 months’ call center experience
  • Basic Microsoft/Google Office package knowledge required

We want you if you have the ability to

  • Navigate through various tools/screens while troubleshooting with customers – training will be provided
  • Use questioning techniques to uncover issues and find the best solutions or actions to resolve queries
  • Use sales techniques to help customers understand how we can best help them and convince them that we are the best solution (bonuses for sales)

To join our team you must have

  • Availability to work Saturday and Sunday.
  • Availability 30-40 hours per week 7:30am – 5:30pm
  • Available to work some overtime (less than 10 hours per month)

What we’re offering

  • Monthly base salary up to $20,433mxn per month (depending on availability and experience)
  • Bonuses between $5,173mxn and $8,278mxn per month (depending on sales skills)
  • Permanent and direct contract from the beginning
  • Paid training
  • Law benefits
  • Major medical insurance (IMSS for you and your family)
  • Christmas bonus starting at 25 days
  • Saving fund
  • Two days off per week

Take this opportunity to advance your career with our collaborative team of game-changers.

Job Type: Part-time

Pay: $17,028.00 – $20,433.00 per month

High Quality, Professional Service, & Awesome Customer Support. Hand picked, highly trained, professional employees.

Your Satisfaction is 100% Guaranteed

The Green Frog Proven Process
Every one of our Cleaning Technicians follows our Green Frog Proven Process. Over years of experience we have found the most efficient way to clean
everything in your home. Our goal is to WOW you with outstanding treatment and make your life easier.
Friendly Walkthrough
  • Friendly Hello
  • 24+ priorities checklist
  • Plan your clean
Perfect Cleaning
  • Follow our GFC Training Methods
  • Use GF approved products
  • 57 Point Quality Control Checklist
Follow Up
  • Friendly Goodbye
  • Satisfaction Survey within 24 hours
  • 100% Guaranteed